Introducing Single Sign-On

Intelligent Thought is happy to announce the implementation of a secure, centralized, and easy user access management tool with the upcoming Single Sign-on (SSO) feature.

Single sign-on (SSO) is an application that enables the user to securely SINauthenticate with multiple applications and websites by logging in only once with just one set of credentials.

SSO can improve productivity, IT monitoring and management, and security control. With one security token (a username and password pair) it can assist in enabling and disabling user access to multiple systems, platforms and apps. It also reduces the risk of lost, forgotten or weak passwords.

Benefits of Single Sign-On

User and IT productivity

Users having only one set of credentials for all of their applications will require less assistance for password recovery/resetting. Therefore, increasing productivity and saving time for both the User and for IT staff.

SSO also saves time for the user by only being required to log in once for all applications instead of multiple daily.

Improves security

Single sign-on creates a more secure login for the user. Having to only remember one set of credentials encourages the user to create a more difficult master login and to not write the password down.

This also linked with Multi-Factor Authentication creates a safer environment than having multiple logins for each application.

Multi-factor authentication

Single Sign-on also includes the option to enable Multi-Factor Authentication for the applications that require it. Enabling Multi-Factor Authentication adds another layer of important security and protocol to the users login to protect against login theft.

Reduces password fatigue

On average a user must remember dozens of passwords for personal and office use. Unfortunately, this often leads to “password fatigue.” Single sign-on reduces this by only requiring a user to remember one set of credentials.

Enhanced user experience

Single Sign-on will create a streamlined simpler experience for the user therefore increasing happiness and ease.

How does it work?

When a user signs into SSO, the service will create an authentication token that remembers that the user is verified. An authentication token is a piece of digital information stored either in the user’s browser or within the SSO service’s servers. Any app the user accesses will check with the SSO service. The SSO will pass the user’s authentication token to the app and the user is allowed in. If, however, the user has not yet signed in, they will be prompted to do so through the SSO.

SSO does not necessarily remember who a user is, since it does not store user identities. The SSO will work by checking the user credentials against the platform being logged into.


What CCC programs/platforms are included in the Single Sign-on?
All platforms including Claim Logik, Claim Logik Plus, Live Logik, Hello Claims and more..

Is Avaya included in SSO?
At this stage, no. This feature may be released in the future.

What do I need to do? Login as normal, SSO will do the rest!

How do I set up 2FA?
If 2FA is required for you there will be further instruction provided.

How do I log out? Does this log out of all my platforms?
Log out as normal, this will log you out of all your platforms at once!

When is this happening?
There will be an email sent 1 day prior to you and your team that SSO being switched on.